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Frequently Asked Questions
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| Product Questions... |
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More than just simple dictation, Realtime Coach™ is a complete skill development package that provides:
- Instant feedback on writing issues and key patterns
- Powerful coaching and drills adapted to your needs
- Advanced accuracy improvement tools
- Hundreds of professionally produced exercises in full audio, video and text modes
- Variable speed audio playback
- Simulated Realtime Environment with up to 4 voices
- Unique reports to show practice quality and quantity
- Visual progress indicators to encourage effort
Accessed with a single, convenient login online, there are no CDs to carry with you and no software to install. Whatever your current ability, Realtime Coach™ is your resource to take your skills to the next level.
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No. Because it is a web-based tool, there is no Realtime Coach™ software to download or install. As long as you have a compatible internet browser with the Flash Player plugin, you're ready to go.
There are several advantages to a web-based approach:
- You can access Realtime Coach™ from any computer connected to the internet
- No installation license to manage
- No security device to plug in
- Free automatic updates (when our server is updated, you're updated)
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Our library of exercises ranges from 40 wpm for new learners all the way to 300 wpm for advanced reporters. With full audio and video and up to 4 voices, Realtime Coach™ simulates a true realtime environment, providing you with meaningful, realistic practice.
Plus, with variable speed audio playback, you can slow things down to fine-tune your accuracy or speed things up to move to the next level. Set the pace that's right for you!
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Originally created as a companion to Extended Speed & Accuracy, Barrier Busters™ is a powerful collection of specialized drills designed to help you break through the challenge areas that may be holding you back.
Categories include:
- Realtime Essentials
- Confused/Related Words
- Shadows & Drops
- Short Takes
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- Vocabulary Builders
- Challenging Words
- 1-Minute Drills
- Finger Drills
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When combined with packages like Extended Speed & Accuracy or Captioning-CART, you have a complete skill development package that will prepare you faster for realtime reporting, improve your accuracy and help you reach your goals.
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Subscribing to Realtime Coach™ is easy through our secure online checkout.
Here's how:
- Log into your Realtime Coach™ account How do I log in?
- Click Browse and Purchase on the left
- Add a package to your cart
- If applicable, enter a coupon code in the box, and click [Apply]
- Add other packages to your cart as desired
- Click [Checkout], and follow the prompts to complete the transaction.
Of course if you have any other questions about purchasing Realtime Coach™, you're more than welcome to contact Customer Care, and we'll be happy to assist you.
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| Setup Questions... |
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All you need is the following:
- Computer
- Writer
- CAT Software
- High-Speed Internet Connection
See our Setup & Configuration page for more details on Minimum System Requirements and complete setup instructions.
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Most of the major CAT programs, such as Total Eclipse™ from Advantage Software™ and Case CATalyst™ from Stenograph™, are compatible with Realtime Coach™.
See the Minimum System Requirements section of our Setup & Configuration page for a complete list of compatible CAT programs.
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To create an account through the NCRA Realtime Coach™ site:
- From your internet browser, go to http://ncra.learnrealtime.com
- Click [Login] in the upper right-hand corner
- Click [Create new account]
- Enter a username (if you're an NCRA member, use your Member ID)
- Enter a password of your choice
- Fill in the remaining required information (be sure to provide your current e-mail address)
- Click [Create my new account]
- A confirmation e-mail will be sent to the address you provided. Follow the instructions in that e-mail to complete your account creation.
To create an account through your school, firm or court, please contact your instructor or administrator to request one.
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Where you go to log into your Realtime Coach™ account will depend on the organization through which you access Realtime Coach™.
For accounts through the NCRA Realtime Coach™ site:
- From your internet browser, go to http://ncra.learnrealtime.com
- Click [Login] in the upper right-hand corner
- Enter your username (for NCRA members, use your Member ID)
- Enter your password1
- If you've read and agree to the Terms and Conditions, click to check the box
- Click [Login]
For accounts through your school, firm or court:
- From your internet browser, go to your organization's Realtime Coach™ login page. 2
- Enter the username you were provided by your instructor or administrator
- Enter your password1
- Click [Login]
If you have any questions about where to go to log in or need help, please don't hesitate to contact Customer Care for assistance. Be sure to select "Login Help" as the subject of your inquiry.
Note: The Realtime Coach™ user account system is separate from the NCRA Official Website user account system. This means that your username and password may be different!
1 If your account was created for you, your initial password should be "welcome" (without quotes), unless otherwise specified. If you created your own account or have changed your password, use the password you chose.
2 You should have been provided the address to the Login page when your account was created. Contact your administrator or our Customer Care team if you're unsure of where to go to log into your organization's Realtime Coach™ site.
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Changing your password is pretty easy:
- Log into your Realtime Coach™ account
- Click on your name up by the Logout link
- Click the [Change Password] button, and follow the prompts
To return to the Realtime Coach™ homepage, click the Home link on the navigation bar at the top of the page. Of course, if you get stuck, we're happy to assist you.
Contact Customer Care
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Updating your profile information is pretty easy:
- Log into your Realtime Coach™ account
- Click on your name up by the Logout link
- Click the |Edit Profile| tab
- Edit your profile information as desired, and click [Update Profile] at the bottom.
To return to the Realtime Coach™ homepage, click the Home link on the navigation bar at the top of the page. Of course, if you get stuck, we're happy to assist you.
Contact Customer Care
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| Other Questions... |
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If you are a current NCRA member, then your Realtime Coach™ account username should be your NCRA Member Number. Otherwise the system will not be aware of your NCRA membership and will display the non-member price.
If you are sure that your username is your current NCRA Membership Number, and you still don’t see the NCRA price when you try to purchase, please contact Customer Care, and we will be happy to assist you.
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The Add-On price is a special discount from a package's regular price. When you buy one subscription at regular price, all additional packages of equal or lesser value qualify for the Add-On price (think of it like a traditional buy-one-get-one sale).
With our online shopping cart system, it's easy to add packages for the add-on discount. When you select your first package, available add-on packages will appear in your shopping cart with add-on pricing displayed. Browse & Purchase
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CEUs are awarded for practice dictation at or above 160 wpm. To submit your request:
- Print and fill-out the NCRA CEU Credit Request Form Print my form!
- Attach a printed copy of your "My Practice Time" report
- Send your application:
| Mail: |
NCRA
8224 Old Courthouse Road
Vienna, VA 22812
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| Fax: |
(703) 556-6291 |
Earn 0.1 CEU per hour of practice on Realtime Coach™ for a maximum of one (1.0) CEU per three-year cycle.
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Frequency is one of the most significant factors in determining the timeline of your skill development. Like many psychomotor skills, appropriately paced, consistent and repetitive practice can be the most effective approach. We recommend practicing an hour or more each day in a range of speeds that surround your current skill level.
Here are some other tips to improve your writing:
- Take time to STOP, LOOK and CHANGE
- STOP at the end of an exercise
- LOOK at the feedback in Realtime Coach™, review your CAT screen and steno notes to identify specific errors and patterns
- CHANGE your writing patterns, dictionary, writer settings, concentration skills -- whatever it takes!
Stop, look, change -- practice your problem areas until they become strengths! As you follow this pattern, your speed and accuracy will improve more steadily, and your skill as a “realtime” reporter will increase.
- Experiment with the different media and coaching settings
- Use Video, Audio and Text modes to practice realtime writing in different ways
- Use Focused RePractice™ to build accuracy
- Use Check Entire Exercise at higher speeds for realtime speedbuilding
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It's true -- much of the exercise material you'll find on Realtime Coach™ will challenge you with its density. This prepares you for the real world by providing a simulated realtime experience with more natural speech patterns and accents.
If you find a particular exercise to be a little too challenging, try taking advantage of our convenient  Variable Speed Playback option in Audio Mode to slow it down by as much as 20%. Once you get a handle on the material, gradually increase the speed again in 5% increments until you've mastered it at full speed.
For an extra challenge, try pushing yourself to the next level by increasing the speed in 5% increments up to 20% faster than the original speed. Master these exercises, and you'll be ready for the real thing!
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To resolve a technical issue, we suggest you follow these steps:
- Verify that your CAT/Computer setup matches our instructions
Setup & Configuration
- Determine if the issue is related to your CAT/Computer Set-Up or Realtime Coach™
CAT Setup Diagnostic Guide
- Use the Technical Help Kowledgebase for resolution of common technical issues
Technical Help
If you still experience technical issues after carefully following the above steps, do the following:
- If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company.
- If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.
* For account related questions, please contact Customer Care.
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If you are expecting a reply to a support inquiry you've submitted but have not yet received one, there's a good chance our e-mail reply to you was filtered out as junk mail or SPAM by your e-mail service.
We've received several reports from individuals using Yahoo, Hotmail and Gmail services that they finally found our e-mail in their Junk folder. Most junk folders auto-purge every few days, so if it's been awhile, it may be gone for good.
To make sure you receive our support e-mail, please do the following:
- Monitor your bulk/junk folder periodically if you are expecting an e-mail from us and haven't received one.
- If you find an e-mail from us in your bulk/junk folder, mark it as Not Junk in your e-mail account settings.
- Add the Realtime Coach™ Customer Care e-mail address to your Contacts list.
If you want to be absolutely sure that we are able to reach you, please e-mail your inquiry with your phone number to Customer Care, and we'll contact you as soon as we can.
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