How is Realtime Coach™ different from simple dictation?
More than just simple dictation, Realtime Coach™ is a complete skill development package that provides:
Instant feedback on writing issues and key patterns
Powerful coaching and drills adapted to your needs
Advanced accuracy improvement tools
Hundreds of professionally produced exercises in full audio, video and text modes
Variable speed audio playback
Simulated Realtime Environment with up to 4 voices
Unique reports to show practice quality and quantity
Visual progress indicators to encourage effort
Accessed with a single, convenient login online, there are no CDs to carry with you and no software to install. Whatever your current ability, Realtime Coach™ is your resource to take your skills to the next level.
Do I need to download and install your software?
No. Because it is a web-based tool, there is no Realtime Coach™ software to download or install. As long as you have a compatible internet browser with the Flash Player plugin, you're ready to go.
There are several advantages to a web-based approach:
You can access Realtime Coach™ from any computer connected to the internet
No installation license to manage
No security device to plug in
Free automatic updates (when our server is updated, you're updated)
What speeds are the exercises?
Our library of exercises ranges from 40 wpm for new learners all the way to 300 wpm for advanced reporters. With full audio and video and up to 4 voices, Realtime Coach™ simulates a true realtime environment, providing you with meaningful, realistic practice.
Plus, with variable speed audio playback, you can slow things down to fine-tune your accuracy or speed things up to move to the next level. Set the pace that's right for you!
What are Barrier Busters™?
Originally created as a companion to Extended Speed & Accuracy, Barrier Busters™ is a powerful collection of specialized drills designed to help you break through the challenge areas that may be holding you back.
Shadows & Drops
When combined with packages like Extended Speed & Accuracy or Captioning-CART, you have a complete skill development package that will prepare you faster for realtime reporting, improve your accuracy and help you reach your goals.
How do I purchase Realtime Coach™?
Subscribing to Realtime Coach™ is easy through our secure online checkout.
Enter your username (for NCRA members, use your Member ID)
Enter your password1
If you've read and agree to the Terms and Conditions, click to check the box
For accounts through your school, firm or court:
From your internet browser, go to your organization's Realtime Coach™ login page. 2
Enter the username you were provided by your instructor or administrator
Enter your password1
If you have any questions about where to go to log in or need help, please don't hesitate to contact Customer Care for assistance. Be sure to select "Login Help" as the subject of your inquiry.
Note: The Realtime Coach™ user account system is separate from the NCRA Official Website user account system. This means that your username and password may be different!
1 If your account was created for you, your initial password should be "welcome" (without quotes), unless otherwise specified. If you created your own account or have changed your password, use the password you chose.
2 You should have been provided the address to the Login page when your account was created. Contact your administrator or our Customer Care team if you're unsure of where to go to log into your organization's Realtime Coach™ site.
How do I change my password?
Changing your password is pretty easy:
Log into your Realtime Coach™ account
Click on your name up by the Logout link
Click the [Change Password] button, and follow the prompts
To return to the Realtime Coach™ homepage, click the Home link on the navigation bar at the top of the page. Of course, if you get stuck, we're happy to assist you.
Why don't I see the NCRA price when I try to purchase?
If you are a current NCRA member, then your Realtime Coach™ account username should be your NCRA Member Number. Otherwise the system will not be aware of your NCRA membership and will display the non-member price.
If you are sure that your username is your current NCRA Membership Number, and you still don’t see the NCRA price when you try to purchase, please contact Customer Care, and we will be happy to assist you.
What is an Add-On Discount?
The Add-On price is a special discount from a package's regular price. When you buy one subscription at regular price, all additional packages of equal or lesser value qualify for the Add-On price (think of it like a traditional buy-one-get-one sale).
With our online shopping cart system, it's easy to add packages for the add-on discount. When you select your first package, available add-on packages will appear in your shopping cart with add-on pricing displayed. Browse & Purchase
How can I earn CEUs with Realtime Coach™?
CEUs are awarded for practice dictation at or above 160 wpm. To submit your request:
Attach a printed copy of your "My Practice Time" report
Send your application:
NCRA 8224 Old Courthouse Road Vienna, VA 22812
Earn 0.1 CEU per hour of practice on Realtime Coach™ for a maximum of one (1.0) CEU per three-year cycle.
How can I make the most of my practice?
Frequency is one of the most significant factors in determining the timeline of your skill development. Like many psychomotor skills, appropriately paced, consistent and repetitive practice can be the most effective approach. We recommend practicing an hour or more each day in a range of speeds that surround your current skill level.
Here are some other tips to improve your writing:
Take time to STOP, LOOK and CHANGE
STOP at the end of an exercise
LOOK at the feedback in Realtime Coach™, review your CAT screen and steno notes to identify specific errors and patterns
CHANGE your writing patterns, dictionary, writer settings, concentration skills -- whatever it takes!
Stop, look, change -- practice your problem areas until they become strengths! As you follow this pattern, your speed and accuracy will improve more steadily, and your skill as a “realtime” reporter will increase.
Experiment with the different media and coaching settings
Use Video, Audio and Text modes to practice realtime writing in different ways
Use Focused RePractice™ to build accuracy
Use Check Entire Exercise at higher speeds for realtime speedbuilding
The dictation material often seems quite dense. Why?
It's true -- much of the exercise material you'll find on Realtime Coach™ will challenge you with its density. This prepares you for the real world by providing a simulated realtime experience with more natural speech patterns and accents.
If you find a particular exercise to be a little too challenging, try taking advantage of our convenient Variable Speed Playback option in Audio Mode to slow it down by as much as 20%. Once you get a handle on the material, gradually increase the speed again in 5% increments until you've mastered it at full speed.
For an extra challenge, try pushing yourself to the next level by increasing the speed in 5% increments up to 20% faster than the original speed. Master these exercises, and you'll be ready for the real thing!
What's the best way for me to resolve a technical issue?
To resolve a technical issue, we suggest you follow these steps:
Use the Technical Help Kowledgebase for resolution of common technical issues Technical Help
If you still experience technical issues after carefully following the above steps, do the following:
If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company.
If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.
If you are expecting a reply to a support inquiry you've submitted but have not yet received one, there's a good chance our e-mail reply to you was filtered out as junk mail or SPAM by your e-mail service.
We've received several reports from individuals using Yahoo, Hotmail and Gmail services that they finally found our e-mail in their Junk folder. Most junk folders auto-purge every few days, so if it's been awhile, it may be gone for good.
To make sure you receive our support e-mail, please do the following:
Monitor your bulk/junk folder periodically if you are expecting an e-mail from us and haven't received one.
If you find an e-mail from us in your bulk/junk folder, mark it as Not Junk in your e-mail account settings.